Privacy Policy

This Privacy Policy explains how SunShik (“SunShik”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit https://sunshik.com (the “Website”), contact us, request a site survey or use our solar installation and maintenance services. By using the Website or our services, you agree to the practices described here.

1. Information We Collect

1.1 Information you provide

• Contact details: your name, phone number and email address when you submit a form, call or email us.
• Property information: the type of property, roof details, photographs, electricity bills and consumption data you share so we can design a system.
• Service information: details about an existing solar system, inverter error codes, monitoring data and service history.
• Billing information: names, addresses and payment references needed to issue quotations, invoices and receipts. We do not store card numbers on the Website.

1.2 Information collected automatically

When you browse the Website, we and our service providers may automatically collect technical data such as IP address, browser type, device information, pages visited, referring pages and the date and time of your visit. Some of this is collected through cookies, as explained in our Cookie Policy.

1.3 Information from site surveys and installations

During site surveys and installation work, our engineers may take photographs and measurements of your roof, electrical board and installation area. These are used only for design, safety, quality-control and warranty purposes.

2. How We Use Your Information

• To respond to enquiries and arrange consultations and site surveys.
• To design solar systems, prepare proposals and estimate generation and savings.
• To install, commission, monitor and maintain systems and process warranty claims with manufacturers.
• To prepare documentation for grid-connection or net-metering applications at your request.
• To issue quotations, invoices and receipts and keep accounting records.
• To send service reminders and important updates about your system.
• To improve the Website, our services and customer experience.
• To comply with legal obligations and protect our rights, staff and customers.

3. Legal Basis for Processing

We process personal information where it is necessary to provide services you have requested, to perform a contract with you, to comply with legal obligations, or where we have a legitimate interest in operating and improving our business in a way that does not override your rights. Where required, we will ask for your consent — for example, before using installation photographs that show your property in marketing materials.

4. Sharing Your Information

We do not sell or rent your personal information. We share it only when necessary with:

• Equipment manufacturers and distributors, to register warranties or process warranty claims.
• Electricity distribution companies or authorities, when you ask us to support a grid-connection or net-metering application.
• Trusted service providers who host the Website, provide email, forms, backups or analytics, under confidentiality obligations.
• Professional advisers such as accountants and lawyers, where needed.
• Authorities, where disclosure is required by law or to protect safety.

5. Data Retention

We keep enquiry information for as long as needed to respond and follow up, generally no longer than 24 months if no project goes ahead. Customer project files, including drawings, photographs and warranty documents, are retained for the life of the system plus a reasonable period afterwards, because they are needed for warranty, safety and service purposes. Financial records are kept as required by applicable law.

6. Data Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), restricted access to customer files, strong passwords, security plugins and regular backups. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and respond promptly to any incident.

7. Your Rights

Subject to applicable law, you may ask us to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete information that we no longer need to keep.
• Stop sending you service reminders or other non-essential messages.
• Withdraw consent you have previously given.

To make a request, email mail@sunshik.com. We may need to verify your identity before responding.

8. Children’s Privacy

The Website and our services are intended for adults responsible for a property. We do not knowingly collect personal information from children.

9. Third-Party Links

The Website may link to manufacturer websites, maps or other third-party services. We are not responsible for the privacy practices of those websites, and we encourage you to read their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with its effective date. This version is effective from 1 October 2026.

11. Contact Us

SunShik
Email: mail@sunshik.com
Phone: +88 01990796922 | +88 01788199559
Full postal details are available on our Contact page.